Testimonials

Good Evening, I am just emailing to say how happy I am with my sofa footstool & chair. The service I received from Clayton's was fantastic & totally stress free. The person I placed the order with was very helpful & knowledgeable.
The delivery was one of if not the best delivery of furniture I have ever had. The items were very carefully & securely wrapped & the delivery drivers could not do more to help. They were polite & totally went that extra mile to set up my furniture & take away the rubbish. I tried to tip but they said no please just write a review. I do not normally tip so they were that good that I felt I must. Thank you for everything to do with this order.

Alexandra

Delivery Information

How do I get free delivery?

Internet Orders Over £1699 

Spend £1699 Or More Online to get FREE delivery to your door,  we will attempt to take goods into your room of choice for you (access permitting) but this is not a condition of sale, to allow us to deliver anywhere on the UK Mainland we of course have to use delivery carriers, just like companies like Amazon do, these carriers are essentially delivering a box, they are not furniture assemblers, if you require this level of service then we recommend you pay a few hundred pounds more and buy at your local store .

What we do promise is the best price in the UK and delivery to your front door, (we will try and get the furniture in for you) but we don't guarantee to get the furniture inside your house and we definitely do not assemble internet orders.  There are millions of different types of homes in the UK and we cannot see who is ordering what, so if you order something that won't fit, or something like a recliner sofa that needs bolting together you are responsible for this. We are always on hand to help with instructions on how to carry out any assembly.

Important - To Manage Expectations :-

Please note that whilst we will try and deliver into your home, officially our obligation to deliver ends at your front door and on internet sales, we do not carry out an assembly service.   Certain recliners and sofas will need connecting together by the customer, we can provide instructions on how this basic task is carried out so that you can do this yourself with ease, (typically a straightforward connection using supplied wing nuts).

Contract delivery staff will not usually connect recliners / recliner sofas together so please do not expect this, you must ensure that you have a competent person on hand to carry out this task. If you are unable to connect the recliners together yourself and feel that you need this doing for you, we can put you in touch with your local independent technician who would usually charge you between £60 - £80 for this service.

We will always try and put goods into your room for you, but in instances where goods will clearly not go in easily after an attempt has been made, you will be expected to accept your goods and make arrangements to get them into the room safely in your own time for the very final stage of the delivery. We feel that this is a reasonable request as every home is different and we are delivering your goods for Free nationwide, so once you have the goods at your door threshold, you can take a careful planned approach allowing much needed time, if things are a little tight.

Of the thousands of deliveries we make each year, this thankfully only happens a handful of times, but we would rather be completely upfront about this point, unlike other companies who perhaps wait until the event happens.   We of course always do what we can to help, includding putting your furniture into garages, conservatories etc for you, as often once you remove doors and furniture items which are blocking the route when time allows you, this can then make all of the difference in allowing the goods to be taken in carefully and in a considered manner in your own time.

If you are in any doubt as to whether goods will fit, or if you are unable to assemble your own goods or accept goods into a garage / conservatory etc in the unlikely event that they will not go into your home easily, then please do not place an order with us.

The delivery personnel used for web orders are general carriers, just like when you buy from most online stores, it is the only way as a small company we can cover Lands End to John O'Groats,  this is not the same level of delivery service as buying from a store and recieving a local delivery, but nor is it the same price.

 

Local Deliveries

Spend £2999 Or More instore to get FREE two man, room of choice, (access permitting) home delivery within our 50 mile two man home delivery radius. - by Clayton's Local Two Man Team.

Where we give free delivery, we give this regardless of how many items you order, as long as the total basket value is over the minimum spend amount.

 

My order is less than the free delivery threshold so how much is delivery?

For Online Orders You just pay our flat rate delivery charge of £49

For instore orders, you pay for two man deliveries depending upon where you live, as an example central lincoln is £19, Market Rasen is £29, Grantham is £39 (please call in store for details)

Where we charge delivery, you only pay the delivery charge once per order, regardless of how many items you order in a single transaction.

 

How does the free delivery work?

Once you have added all of the items you wish to purchase to the basket, you will then have the choice of selecting from the dropdown box 'collection' or 'delivery'. Where you have selected 'delivery' and you proceed to checkout, in the next step you will be asked to enter your postcode, this will then confirm if you are within our delivery area.

The system will check your order value and will either display Free delivery if you qualify or a delivery charge amount if your order amount is under the minimum qualifying spend. You then enter your delivery details and proceed through to the card payment screen and complete your order.

 

I live near Lincoln, can I collect my purchase & save the delivery charges?

Yes, no problem. Just place the order online and in your shopping basket just select 'collect from store' from the dropdown box. We will then contact you when the goods are in stock and you can collect them from us and save yourself the delivery charge where applicable.

 

How do we deliver?

Internet Orders

For Internet Orders Delivery is officially to your front door, the carriers will often (access permitting) lift goods into the room of your choice, but this is not a condition of sale. We do not assemble sofas, recliners, beds, wardrobes, tables etc on any internet order.

If you live further a field, we are able to cover the entire uk mainland via a delivery carrier system, but as such, we rely upon courier companies who deliver to your front door on our behalf. Understand that a carrier service will not be as flexible as our own delivery crews, so please plan for what will happen in advance if you have to accept the goods at the door on delivery.  

 

Local Deliveries

For local deliveries, we operate a different service and use our own Clayton's own home delivery staff and a seperate delivery charging structure operates in store to reflect our local dedicated two man home delivery crew who will deliver access permitting into your room of choice.

Our own local delivery staff are trained to try and help install your furniture purchase in the room of your choice  (where access permits), if good do not fit on delivery, you will be still expected to accept them at the doorstep and make provision for getting them into the property yourself, although we may be able to re-deliver for an additional charge once you have planned for removal of windows etc to allow access where necessary.   (We are unable to remove packaging where your purchase is sold as self assembly).

Some smaller items such as rugs etc may also be sent by doorstep courier meaning that a signature will be required and the goods handed over to you at your front door.

 

Do you assemble goods?

Typically the answer is no. On instore purchases, we will try where possible to help by putting divan beds together and put feet on sofas etc, but we do not assemble furniture, other than bedroom furniture items which are sold with Free assembly.

On internet sales, we do not carry out an assembly service.   Certain reclining sofas will need connecting together by the customer, we can provide instructions on how this basic task is carried out so that you can do this yourself with ease, (typically a straightforward connection using supplied wing nuts).

Contract delivery staff will not usually connect recliners / recliner sofas together so you must ensure that you have a competent person on hand to carry out this task. If you are unable to connect the recliners together yourself and feel that you need this doing for you, we can put you in touch with your local independent technician who would usually charge you around £60 for this service.

We are unable to assemble items such as flat pack bed frames, wardrobes, tables or build any other kind of flat pack furniture. We regret that we are unable to do this due to time constraints, and outside our local area we often use a carrier service who simply deliver on our behalf. If you place an order online with us, it is done on the condition that where goods require assembly, you are solely responsible for carrying this out.

 

I'm not sure if the goods will fit?

You must satisfy yourself that any goods ordered will fit into your property. As we do not visit your property prior to delivery, you are totally responsible for goods going into your property. If the goods don't fit, we can leave them in another room or garage etc for you to put in the property yourself, or we can take them back to our distribution centre to allow you to remove windows etc, but please be aware that where goods are returned to the depot, you would have to pay the contractors re-delivery charge which is usually around £70 (even if we had given you free delivery initially, as re-delivery carries a charge levied by the contractor).

If there is any doubt at all that the goods may not fit, please don't order them as you are responsible.

Please note that any costs incurred affecting delivery will not be the responsibility of Clayton's Carpets LTD (ie window or door removal etc). Clayton's are only responsible for delivery to your front door.

 

Do you offer a disposal service?

Sorry, no. We are unable to take old furniture away for disposal. We will however take the packaging from furniture if we have unpacked it, away free of charge for recycling (this must be done at the same time as delivery, we cannot return later to collect packaging).

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